HELP

CONTACT CLIENT SERVICE

EMAIL: clientservice@mishebeauty.com

PHONE: (714) 321-3757

HOURS: Monday to Friday, 9am - 6pm PST

 

MY ORDER

You will receive an order confirmation once you place an order, containing the details of the order. You may also access this information in your account center on mishebeauty.com or contact the Client Service team for assistance. When your order ships, you will receive a secondary email notice with your tracking number and a link to view this information online. If you have any other inquiries, please email clientservice@mishebeauty.com.

 

SHIPPING, RETURNS & EXCHANGES

We're happy to accept returns for unopened & unused products:

Please note that returns will not be accepted without prior authorization.

To request a Return Authorization Number. These products must be returned to us within 30 days of the shipment date.

To return unopened & unused products, email us at helllo@mishebeauty.com.

Please note that you will be responsible for the return shipping cost. Place the unopened product in your order box and include the Return Authorization Number, your name, order number, and reason for return when sending this item back. 

Ship to:

ATTN: Returns 
Mishe Beauty

3622 Pirate Circle 

Huntington Beach, CA 92649

Exceptions:

Products on sale during promotions and all international orders are not eligible for return.

Also, for sanitary reasons, we are unable to accept returns for the following items:

  • Nails: Nail Polish, Tweezers, Nippers, Clippers, and all other implements
  • Hair: Wigs, Extensions, Brushes, Razors, Shears, and Hair Color Accessories
  • Skin: Makeup, Make-up Brushes, Eyelashes, Beauty Implements, and Hair Removal Accessories 

Refunds:

Once received, we will process your return in the order in which it was received. We normally issue refunds within 7-10 days of receiving the item.

While the refund will go through to your bank, or credit card immediately, it may take additional time to post to your account. You will be notified via e-mail once your return has been processed.

Finally, any refused shipments, shipments that are non-deliverable, or products that are returned for any reason other than our error will be refunded less the amount of shipping costs.

Mishe Beauty offers the following domestic flat rate shipping options (via FedEx or USPS):

*Free Standard Shipping on ALL orders over $50 to continental U.S.

Service

Cost

Delivery Time

Standard Shipping

$6.95

5-9 Business Days

2 Day Shipping

$20

2 Business Days

Overnight Shipping

$35

1 Business Day

 

Orders will ship out within 1-2 business days of ordering. Please note that we don't ship on weekends or on major holidays.

Orders placed for overnight service before 1:00 PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.) *Please note: at this time Saturday delivery is not available.

Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories:

We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS Priority Mail service.

ACCOUNT INFORMATION

MISHE ensures that your personal information is kept private and confidential, and at no point will MISHE share it with a third party. For more information, please read the Privacy Policy.